7 Benefits of Live Online Customer Service Chat – Save Time, Money & Aggravation
Let's take a look at the top nine benefits of live chat for customer service teams.
79% of consumers prefer live chats because they offer instant responses. Live chat has the highest consumer satisfaction rate at 92%. For 41% of consumers, live chat is a preferred channel for contacting support teams. 63% of consumers who used live chat on a website are likely to return to that site.
In fact, 38% of customers reported making a purchase after having a good session with a live chat agent. Valuing a customer's time and interest in your site will go a long way in converting a lead into a sale. ... Adding a live chat feature on a website will typically lead to a 20% increase in conversion rates.
10 Best Practices to Improve Live Chat
Chatting on the internet is – let's face it time consuming. So, especially if you are too caught up in the conversation, you might lose track of time. You can end up talking for longer than you wanted to and other tasks get negatively impacted. Hearing the 'tone' of voice is difficult on a chat app.
Are All Live Chat Agents Real Humans? - The Simple Answer
Because live chat agents know that customers prefer chatting to a human agent, they immediately identify themselves. Not only will they tell you their name, but they'll also assure you that you're chatting to a human agent.
9 Websites Using Live Chat for Business
Live chat software is a tool used to offer real-time service online. It allows your website visitors to get immediate support or information, via a handy chat window. So, the website visitor types a message inside the live chat session, and a business operator types back.
This is the main cost advantage with chat support. First contact resolution is higher for chat than email. ... Chat and voice channels can solve this in one session. Customer satisfaction scores are often higher than voice or email channels.
LiveChat Pricing
| Name | Price |
|---|---|
| Starter | $16per agent / month |
| Team | $33per agent / month |
| Business | $50per agent/ month |
| Enterprise | Customper agent / month |
Put these eight selling tips to work when using sales chat and increase conversions, average order value (AOV), and site-wide revenue.
So, how quickly do customers get their questions answered through chat? Well, the average response time for emails is 12 hours. For social media, it's 10 hours. By using live chat, your customers can get answers to their questions in two minutes.
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